CURRENT PUBLICATION · VERSION 1.0 · 23 AUGUST 2026

EN — Mandoberdani Service Terms

1. Parties, B2B scope and acceptance

Services are provided by Variosity, MB, company code 306006123, address Žalumos 18-oji g. 6, Brinkiškės, Vilniaus r., Lithuania (“Provider”), contact info@mandoberdani.it. Mandoberdani is offered only for business or professional use. The Customer confirms it is not ordering as a consumer. Anyone unable to confirm that status must not order and must request written review before ordering.

By ticking the acceptance box, submitting an order, accepting a quote or paying an invoice, the Customer confirms that it had a genuine opportunity to read these Terms and the Privacy Notice, understood them and accepts the version recorded with the order. A specific written quote, order, service description or SLA prevails only where it expressly conflicts with these Terms.

2. Nature of the service and Provider commitment

The Provider supplies a configurable technical environment, resources, tools, integrations and, where agreed, implementation or managed support. It does not promise a particular profit, saving, staffing replacement, decision or other economic outcome.

The Provider’s principal commitment is to use reasonable efforts to keep the agreed Mandoberdani environment and Provider-controlled functions available. No uninterrupted, error-free or percentage uptime is guaranteed unless a separate written SLA expressly provides it. Availability excludes maintenance, connectivity or power failures, force majeure, hosting/LLM/API/email/payment or other third-party outages, exhausted quotas, non-payment, unlawful use, Customer configuration and Customer-supplied models, keys, data, tools or integrations. Support times are targets, not warranties, unless an SLA says otherwise.

If a conditional third-party provider materially changes pricing, terms or availability so that the Provider cannot commercially sustain the affected function, the Provider may, on 30 days’ notice, reasonably adjust only that function’s fee or suspend it. The Customer may terminate only the affected order component without penalty before the change takes effect.

3. Customer responsibility for proper and economically beneficial use

The Customer chooses its objectives, workflows, prompts, inputs, data, automation rules, approval gates, integrations, users, API keys, models, quotas, budgets and resource usage. The Customer alone must determine whether its use is lawful, suitable, proportionate, commercially sensible and economically beneficial for its circumstances.

The Provider is not responsible for inefficient, excessive, misconfigured or commercially unsuccessful use of resources, models, agents, skills, tools, APIs or functions. Fees, consumed quotas/tokens, third-party usage charges, reserved resources and commenced setup work are not refundable merely because the Customer did not obtain its expected result, selected an unsuitable model/workflow, failed to implement necessary human approvals, or the service proved economically unhelpful in the Customer’s process.

The Customer must maintain competent human supervision and verify material outputs before financial, legal, employment, medical, tax, security or other high-impact reliance. AI output is not professional advice and may not be the sole basis for a material decision.

4. AI and third-party models

AI output may be inaccurate, incomplete, outdated, biased, fabricated or unsuitable. The Provider does not warrant accuracy, consistency, legality, originality or fitness for a business purpose.

If the Customer uses an OpenAI or other third-party model offered through the service, it understands that prompts, instructions, files, messages, context, metadata and outputs may be transmitted to that model/API provider and its subprocessors as necessary. Their terms, retention, abuse monitoring, security, regions and transfer rules may apply.

If the Customer supplies its own LLM, API key, local/external model, plugin, database or tool, it confirms its right to connect it and send data to it; it evaluates the provider’s terms, privacy, security, regions, limits, price and legality; and it accepts the risk that context, function-calling, tool-use, structured-output, reasoning, multimodal, speed or quota limitations may prevent proper use of skills, tools, agents, integrations or workflows. The Provider is not liable for incompatibility, limits, quality, changes to prices or terms, training practices, data retention, failures, blocking or other conduct of a Customer-supplied or Customer-selected model that the Provider does not control.

5. Lawful use and Customer data

The service must not be used for unlawful access, fraud, malicious code, unlawful surveillance, discrimination or infringement. The Customer is responsible for the lawfulness, accuracy, permissions and notices relating to submitted data. Special-category, health, biometric, children’s, highly sensitive financial or credential data must not be submitted without a separate written assessment.

The Customer grants the Provider a limited right to process Customer content only to provide, secure and support the service and to comply with legal obligations. The Customer retains its rights in all content it lawfully submits. The Provider does not warrant exclusive rights in third-party-model output.

6. Fees, payment, suspension and cancellation

The prices stated in the accepted order or quote apply. Unless stated otherwise, subscription fees are paid monthly in advance and setup is paid once. VAT is not charged while Variosity, MB is not VAT registered.

The setup fee becomes non-refundable when resource reservation or work begins. A commenced prepaid month is generally non-refundable except for mandatory rights or where, despite Customer cooperation and traceable written notice, the Provider fails to deliver a material part of the ordered Provider-controlled service for more than 30 continuous days and does not restore it within a reasonable period. There is a seven-calendar-day grace period for failed renewal; thereafter the service may be suspended without requiring immediate deletion of the environment or data. The service may be reactivated after payment of overdue fees plus the EUR 100 administrative and technical reactivation fee, which applies only if that amount was clearly displayed in the Customer’s order or quote before the payment obligation arose. The Customer may prevent the next renewal before the next period begins; cancellation during a period does not create a prorated refund unless expressly agreed or legally mandatory. The Provider may immediately suspend or terminate for unlawful use, security risk, material breach, non-payment, or a need to protect the Provider, other customers or third parties.

7. Confidentiality, security and data roles

Each party protects the other party’s non-public information and uses it only to perform the contract, except for disclosure required by law. The Provider applies reasonable safeguards but does not guarantee absolute security. The Customer is responsible for its users, devices, passwords, API keys and access removal.

The Provider acts as controller for website, sales, billing and its own service administration. For personal data submitted by the Customer and processed on its behalf, the Customer normally acts as controller and the Provider as processor; before such processing begins, the parties must enter into a GDPR Article 28-compliant DPA. The public DPA candidate and current direct Sub-processor Register are available at /dpa and /subprocessors; publication alone does not start Customer-data processing.

8. Disclaimers, liability and indemnity

To the extent permitted by law, the service is supplied “as is” and “as available”, without implied warranties of business outcome, profitability, uninterrupted operation, model accuracy, fitness or Customer regulatory compliance.

The Provider is not liable for indirect, incidental or consequential loss, lost profit/revenue/opportunity, reputational loss, Customer-caused data/process damage or third-party models/APIs/integrations/infrastructure. Aggregate contractual liability under an order is capped at the fees actually paid in the preceding twelve months for the specific order line or service component directly giving rise to the claim; if the invoice does not separate that fee, the reasonably attributable share of the total order fee applies. The cap does not apply where mandatory law prohibits limitation, including wilful misconduct, gross negligence, death/personal injury or other non-excludable liability.

Subject to the aggregate liability cap stated immediately above, the Customer indemnifies the Provider, to the lawful extent, for reasonable direct losses and defence costs caused by the Customer’s unlawful data, configuration, use, infringement or Customer-selected/supplied tools or models, except to the extent caused by the Provider. The indemnity excludes indirect and consequential loss.

9. Claims, disputes and governing law

A contractual claim must be submitted in traceable written form to info@mandoberdani.it, identifying the Customer/order, facts, dates, effect and requested remedy. Anonymous, abusive, oral or unsubstantiated contacts may be declined as contractual claims. This does not remove mandatory court, regulator or data-protection complaint rights.

The parties first attempt good-faith resolution. Lithuanian law applies. Unresolved B2B disputes are submitted to the competent courts of Vilnius, Lithuania, to the extent permitted by mandatory law. If translations conflict, the Lithuanian version prevails.

10. Changes and severability

Terms may change for legal, security, supplier, service or commercial reasons. Material changes affecting an active order are notified reasonably in advance. Continued use after a change takes effect applies the updated version unless an individual agreement provides otherwise. If a provision is invalid, the remainder survives and the provision is interpreted as closely as lawful to its economic purpose.